Accessibility Statement

Accessibility Statement

This accessibility statement applies to the Heart of Worcestershire College website.

This website is run by Heart of Worcestershire College (HoW College). We want as many people as possible to be able to use this website and we're committed to providing web accessibility for everyone no matter how they access the web content. We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible but we’re working hard to improve the accessibility in accordance with the Web Content Accessibility Guidelines version 2.1

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by telephone or visiting in person

Heart of Worcestershire College does not currently have a textphone. If you need to use this service we recommend that you contact the College via services such as Relay UK. To do so you will need to dial 18001 before the phone number you are calling. If you’re using a smartphone with the Relay UK app, 18001 is automatically included before the number you want to dial. 

If you are visiting us in-person, please contact us via with any requirements you may need and we will do our best to facilitate. Please note that we don't have induction hoops on-site.

Technical information about this website’s accessibility

Heart of Worcestershire College is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections are listed below.

Non compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We have added text alternatives for images used on our site and when we publish new content we’ll make sure our use of images meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

Our Accessibility Regulation Group meet once a term to discuss improvements to cross-college accessibility functions. Terms of reference for this group can be found here

This statement was prepared on Friday 18th October 2019. It was last updated on Monday 13th June 2022.

This website was last reviewed on 13th February 2022. The reviewed was carried out by Heart of Worcestershire College focusing on the main touchpoints of the homepage and most frequently used services.

From the review we found that 93% of respondents agreed that the website was fully accessible/user friendly to those with a learning difficulty or disability.

The ATbar

The ATbar will allow user to help users customise the way they view and interact with web pages.

The concept behind the ATbar is simple: One toolbar to provide all of the functionality you would usually achieve through the use of different settings or products.

ATbar allows you to increase and decrease font sizes, have text read aloud, use coloured overlays, readability and a dictionary to aid reading. Spell check forms and try word prediction when writing.

Toggle the ATbar

For help on accessibility visit My Web My Way

Helpful contacts

AbilityNet – provides free information and advice, individual assessment of technology needs, the supply of assistive technology with free support, a programme of awareness education, and consultancy for employers on system and workstation adaptations –