Course overview

National Vocational Qualifications are one of the most popular qualifications within industry as they are delivered during working hours and demonstrate competency within a job role. These qualifications are based on national occupational standards, which are statements of performance that describe what competent people in a particular occupation are expected to be able to do. They cover all the main aspect of a specified occupation, including current best practice and are ideal for addressing skills gaps as well as identifying competence.

To achieve the full qualification, candidates must attain a minimum of 55 credits in total, comprising all the mandatory units (Group A) and the remaining credits will be achieved by selecting the following optional units; a minimum of 17 credits from group B and a maximum of 7 credits from group C.

The Learning and Skills Development Officer will provide support and guidance in selecting the appropriate units.

Mandatory Units – Group A (31 credits)

• Manage own professional development within an organisation
• Manage team performance
• Principles of leadership and management
• Principles of people management
• Principles of business

Optional Units – Group B (Minimum 17 credits)

• Promote equality, diversity and inclusion in the workplace
• Manage individuals’ performance
• Manage individuals’ development in the workplace
• Chair and lead meetings
• Encourage innovation
• Manage conflict within a team
• Procure products and/or services
• Implement change
• Implement and maintain business continuity plans and processes
• Collaborate with other department
• Support remote or virtual teams
• Participate in a project
• Develop and maintain professional networks
• Develop and implement an operational plan
• Encourage learning and development
• Discipline and grievance management
• Develop working relationships with stakeholders
• Manage physical resources
• Manage the impact of work activities on the environment
• Prepare for and support quality audits
• Conduct quality audits
• Manage a budget
• Manage a project
• Manage business risk
• Manage knowledge within an organisation
• Recruitment, selection and induction practice
• Manage redundancy and redeployment

Optional Units – Group C (Maximum 7 units)

• Buddy a colleague to develop their skills
• Contribute to the improvement of business performance
• Negotiate within a business environment
• Develop a presentation
• Deliver a presentation
• Contribute to the development and implementation of an information system
• Resolve customers’ problems
• Resolve customers’ complaints
• Gather, analyse and interpret customer feedback
• Employee rights and responsibilities
• Health and safety procedures in the workplace
• Manage events
• Review the quality of customer service

Entry requirements

To be working a minimum of 10 hours per week in a appropriate vocational role which will enable you to gather the evidence for your qualification.

How will I be assessed?

Assessment for this qualification will be via direct observation in the working environment.  Knowledge will also be assessed via assignments or a portfolio of evidence.  Some of the evidence used in portfolios will include; witness testimonies, professional discussion and the learners' own plans and written records.

What can I do next

Upon completing this qualification a review will take place with yourself and your employer to discuss progression opportunties which may lead to further study.