Computing and IT

T-Level in Digital Support Services, Level 3

Course overview

The digital industry is a major source of employment in the UK, with over 1.8 million people working in digital companies and around 100,000 digital jobs advertised at any one time.

This qualification has been developed in consultation with employers in the digital industry to ensure you learn the skills and behaviours that will give you the best opportunity to be successful when applying for work, particularly in the area of digital support.

As well as studying the Level 3 T-Level course, students will also complete:
• Industry placement hours (a minimum of 315 hours or 45 days)
• Attend Industry Skills Development classes
• Complete independent work at home
• Attend the tutorial classes
• Attend maths or/and English classes if they have below a grade 4 at GCSE

Please note that this course is aimed at 16 to 19 year olds.

Entry requirements

Applicants require 5 GCSE’s grade 4 and above (A*-C) including English and Maths. Entry will be subject to a satisfactory reference and interview.

If applicants do not meet the outlined entry requirements, we also offer a Level 2 course that can be completed alongside English and Maths GCSE to allow possible progression to this T-Level
Entry decisions will be discretionary after interview and based upon achievement of the above entry requirements.

Students will continually be assessed through a probation period to ensure they are on the correct level.

Students must not be over the age of 18 when enrolling.

Course Modules

Over the two years, students can expect to study the following:

Year 1:

-Business Context
-Digital Analysis
-Diversity and Inclusion
-Careers Within the Digital Support Services Sector
-Communication in Digital Support Services
-Fault Analysis and Problem Resolution

Year 2:

In Year 2, you will work towards your Occupational Specialism honing your skills in the digital specialism you are studying. In this course, you will study the following strands and topics:

Security -
-Business Control Techniques
-Disaster Recovery Plan
-Threats & Vulnerabilities
-Threat Analysis/Assessment
-Technical Security Controls
-Network Security
-Access Control
-Cyber Security
-System Recovery/Restore

Personal Development -
-Risk Management
-Organisational Policy
-Legal & Regulatory Requirements
-Project Methodologies
-Incorporating Digital
-Version Control
-Asset Management
-Training & Tools
-Research Skills
-Research Methods
-Incident & Request Management
-Supporting Users

Digital Support -
-Network Topologies
-Creating Domains
-Content Management Systems
-End User Devices
-Types of Operating System
-Application Types
-Application Installation
-OS Deployment
-Deployment Methods
-Disk Images
-E-mail Configurations
-Remote Access
-Mobile Device Management

Skills developed include:
-Risk assessment
-Customer support
-Independent working

How will I be assessed?

Assessment is through two written exams and an Employer Set Project at the end of year 1 followed by the Occupational Specialist project throughout year 2. All assessment is externally set.

You will have the chance to work with local developers and businesses to create products for them, thus building your portfolio in a real working environment.

T Levels provide several progression options for students, including:
- skilled employment
- an apprenticeship
- higher education

To help T Level students progress into higher education, UCAS tariff points are allocated to T Levels. UCAS points are allocated to the overall T Level grade. Students must achieve at least an overall pass grade to receive UCAS points.

What can I do next

If you want to take your skills to the next level, you can take progress onto:
• Level 4 Higher National Certificate in Computing (Link)

Alternatively, you can choose to enter a range of career pathways including:

-Digital Support Technician
-Digital Applications Technician
-Digital Service Technician
-Infrastructure Technician
-IT Solutions Technician
-Network Cable Installer