Hospitality Team Member Apprenticeship, Level 2

Course overview

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

The Hospitality Team Member, Level 2 (standard) will give apprentices the opportunity to develop the following industry knowledge and skills:

• Introduction to the hospitality industry
• Customer
• Business
• People
• First line supervision/ Team leading

The apprentice will also be able to choose to develop specialist skills in one of the following:

• Food and beverage service
• Alcoholic beverage service
• Barista
• Food production
• Concierge and guest services
• House-keeping
• Reception
• Reservations
• Conference and Events Operations

Delivery method

Various delivery models available to suit your needs. For any enquiries, or to book an appointment with our training consultants, please contact us at

Entry requirements

The entry requirements for this apprenticeship will be set by the employer.

How will I be assessed?

The End Point Assessment (EPA) can only be triggered after 12 months of starting the apprenticeship and is dependent on when the employer and training provider decide the apprentice is ready. EPA is typically expected to conclude within 3 months. The employer has the final decision to progress the apprentice to EPA. The apprentice and training provider should feel confident the learning outcomes have been achieved.

The EPA consists of three elements, all of which may be completed online. All assessment methods need to be passed. Each assessment method should directly assess the knowledge, skills and behaviours of the Standard. The assessor has the final decision.

What can I do next

Progression from this apprenticeship is expected to be into a chef de partie role or senior production chef role.