Business Administrator Apprenticeship, Level 3

Course overview

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management.

The Business Administration, Level 3 (standard) will give apprentices the opportunity to develop the following skills:

• IT
• Record and document production
• Decision making
• Interpersonal skills
• Communication skills
• Quality
• Planning and organisation
• Project management

The apprentice will also develop knowledge in the following areas:

• The organisation
• Value of their skills
• Stakeholders
• Relevant regulation
• Policies
• Business fundamentals
• Processes
• External environment factors
• Behaviours
• Professionalism
• Personal qualities
• Managing performance
• Adaptability
• Responsibility

Delivery method

The apprenticeship will be delivered via day release at Heart of Worcestershire College Campus’ in either Worcester, Redditch or Bromsgrove dependent on the location of the Apprentice and Employer. The day release will be from 9am to 4pm in Redditch/Bromsgrove and 9am to 4:30pm in Worcester. Heart of Worcestershire College can also deliver knowledge sessions onsite at employers’ premises to cohorts of apprentices, please speak to your allocated Training Consultant if you would to discuss this in more detail. Apprentices will also be visited in the workplace by a college Learning and Skills Development Officer (LSDO), who will carry out work based assessments and progress reviews with the employer, mentor and the apprentice. To comply with funding rules apprentices will need to commit 20% of their agreed apprenticeship duration to learning, which must be off-the-Job away from normal duties.

Entry requirements

The entry requirements for this apprenticeship will be set by the employer.

Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment.

How will I be assessed?

Business administrators will receive digital badges during on programme at achievement stages and a City and Guilds certificate on successful achievement of the end point assessment.

The End Point Assessment (EPA) can only be triggered after 12 months of starting the apprenticeship and is dependent on when the employer and training provider decide the apprentice is ready. EPA is typically expected to conclude within 3 months. The employer has the final decision to progress the apprentice to EPA. The apprentice and training provider should feel confident the learning outcomes have been achieved.

The EPA consists of three elements (knowledge test, portfolio-based interview & project presentation), all of which may be completed online. All assessment methods need to be passed. Each assessment method should directly assess the knowledge, skills and behaviours of the Standard. The assessor has the final decision.