Apprenticeship Overview

An employee in this occupation will be responsible for routine administration tasks. Directed by supervisors, they will provide support to meet the needs of the organisation. Areas of work will be unique to each organisation and to the nature of the role. Typical duties may include using digital systems and tools to collate, extract and enter data within agreed timescales and quality expectations.

This apprenticeship is delivered in the workplace. Every apprentice will be allocated an Apprentice Skills Coach who will support with ongoing learning and preparation for End Point Assessment (EPA).

The start date is flexible throughout the year.

Please note - starts on the Administration Assistant standard will be restricted to under 25s.

Entry requirements

English and maths GCSEs graded 3 and above.

Course Modules

Duty 1 Communicate with stakeholders, such as internal teams and external organisations, using appropriate methods and professional language. This may include letters, phone, face-to-face, e-mail, video call, online chat functions or digital platforms.

Duty 2 Support internal or external events or meetings, in person or online, following organisational policies and procedures.

Duty 3 Access and store information securely in line with organisational requirements for future use and recovery. For example, physical and or digital filing systems.

Duty 4 Use software packages to collate, input and extract data and information in line with organisational requirements. For example, updating office databases, stakeholder records or notes, finance records, CRM systems or sending mailshots.

Duty 5 Format and input data in line with organisational requirements. For example, redacting information, stakeholder details, expenses, travel and routine reports. Report or escalate errors, breaches or concerns to supervisor or line manager.

Duty 6 Provide support to team members to help ensure that activities are carried out within agreed timescales, budgets and quality expectations. For example, ordering and reporting on office resources or sourcing information. Inform line manager or supervisor on any changes, anomalies or concerns.

Duty 7 Identify, collate and handle data and information from different sources such as business, stakeholder records and delivery notes. Share securely, confidentially and in line with organisational expectations and requirements.

Duty 8 Be aware of the organisation’s priorities and activities, and how the role supports these. For example, undertaking routine tasks such as presenting information and producing documents.

Duty 9 Identify issues and escalate problems to others when beyond remit.

Duty 10 Plan and review workload with supervisor to ensure best use of time to complete allocated tasks to deadlines.

Duty 11 Keep up to date with sector developments to enhance skills and follow a continuous professional development plan.

How will I be assessed?

You will be assessed through the completion of your portfolio and a professional discussion interview.

What can I do next

After successful completion, you may want to progress your career by embarking on the Level 3 Business Administrator apprenticeship.