Course overview

The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT infrastructure (comprising physical or virtual hardware, software, network services and data storage) that is required to deliver and support the information systems needs of an organisation.

The occupation includes contributing to the preparation for new or changed services, operation of the change process, the maintenance of regulatory, legal and professional standards, the building and management of systems and components in virtualised and cloud computing environments and the monitoring of performance of systems and services in relation to their contribution to business performance, their security and their sustainability.

An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

The Support Technician role is desk based resolving system user queries and resolving faults in a helpdesk environment. For example, a Support Technician in a Travel Agent would use a system to manage their customer bookings and when the system fails it needs rectifying rapidly to reduce the financial impact and damage to customer reputation. The business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer.

Entry requirements

Maths and English GCSE at Level 4

How will I be assessed?

Assessment method 1: Professional discussion underpinned by portfolio
Assessment method 2: Project report with questioning

What can I do next

Higher National Certificate or Diploma, Higher level apprenticeship