The Student Standards set out the standards of service that you can expect as a student of the Heart of Worcestershire College.
Equality and Diversity
Heart of Worcestershire College is committed to promoting diversity and equality of opportunity for all students and staff as expressed in our mission statement, the Colleges strategic plan and core values. Our Single Equality Scheme [SES] represents our commitment to ensure that we transform the chances for all.
Data Protection Act
The 1998 Data Protection Act regulates how organisations use personal information and protects the rights of individuals with regard to the use of their personal details.
Heart of Worcestershire College is committed to ensuring that its use of personal information is fully compliant with law and best practice and has approved a Data Protection Policy that sets out how it will manage the use of personal information.
Unless the issue is of a serious nature, an informal approach to your subject/course tutor is advisable.
If informal efforts to resolve the issue have been exhausted and you are still not satisfied, our formal complaints procedure should be followed. The complaints procedure can be downloaded below.
Further information/advice on how to make a formal complaint can be obtained from the Head of Student Services Manager, the Welfare Officer or the Quality Manager. All enquiries/requests for advice will be treated in the strictest confidence.
Heart of Worcestershire College fully recognized its responsibilities in safeguarding learners. We have a duty of care to all our learners. Our aim is to equip our learners with the skills needed to keep themselves safe. This includes education and guidance on topics such how to manage issues around bullying, including online and how to recognise potential threats. In addition, the PREVENT strategy ensures safeguards are in place to prevent our learners being drawn into extremism, radicalism and terrorism. For more please read our safeguarding policy or prevent strategy.
Starting at college is easily under–estimated, even by students who have progressed internally from other courses. This is why we have compiled the guide below to give parents and carer's a detailed overview of the College.
Guidelines for Students
The College has set out various policies and guidelines to help students understand what is expected from them in terms of professional conduct and commitment, and likewise, what they can expect from the College in return.
Acceptable Use Policy
As a condition of access to college IT Facilities and equipment, all students are expected to agree and adhere to the College's Acceptable Use Policy. This policy covers equipment owned by the College; however, it also extends to any personal devices that make use of any facilities (e.g. Internet access) that the College provides.
Student Standards Policy
These rules are designed to help create and maintain an atmosphere in which effective and enjoyable learning can flourish, but they only really become relevant if students actually break them. In essence they are concise statements about what the College expects in terms of responsible standards of behavior.
Deadlines for submitting work
Any internally assessed course work that contributes to the final grade/mark gained by a student is subject to the College’s rules on deadlines.
If you do not formally agree an extension for extenuating circumstances the College reserves the right to refuse to mark that work and to make a charge for marking any work submitted after the published deadline.
Remission of Fees/Refund Request
If you would like to request a remission of fees/refund please click here. Depending on the nature of the request the process may take between 4-6 weeks to complete. Please ensure you add as much information as possible as this will help the director approving the request make a more informed decision.
Health and Safety
Health and Safety Guidelines
All students are reminded that, under the Health and Safety at Work Act, 1974, they have a duty not to interfere with or misuse anything provided in the interests of health, safety and welfare. This includes safety equipment, such as fire extinguishers, first aid equipment and machinery guarding, but also with welfare facilities provided for their use. Also students should also cooperate with the College in its arrangements for meeting our duties under legislation and our Health and Safety Policy and Procedures.
All students must comply with the instructions and safety systems created by the College in general and particularly in hazardous areas such as laboratories and workshops; the wearing of personal protective clothing is not optional, but part of the Student/College contract. Instruction will be given at the interview and in the induction period on matters such as protective clothing and equipment, fire drills and first aid provision.
It is the clear duty of any student who knows about any medical condition which might affect his/ her own health and safety or that of others to acquaint the Head of Department at the time of enrolment, or at the earliest opportunity. Examples of such conditions include epilepsy, diabetes, asthma, and allergies. This applies particularly to students working in laboratories and workshops and is equally vital in relation to students undergoing work experience, or going on overseas visits as part of their course. Catering students must also declare any history of intestinal infection or food poisoning especially any contracted abroad, because of the danger of transmitting such infections to the public through their practical work.
Food and drink are not allowed outside Refectory/Diner areas.
Students are not allowed to bring animals on to College premises.
Smoking is banned throughout the College on all sites for students and staff.
Lecturers, Tutors and Heads of Department are always interested in your views and suggestions on Health & Safety, and you are encouraged to voice them when appropriate. The College Health & Safety Manager is Clive Woodward; you can contact Clive on 01905 725607.
Student Accident Insurance
All students are covered by the College's insurance policies for accidents or incidents occurring in connection with your course or in your general attendance at the College and which are within our responsibility.
Please note that the College does not have a personal accident insurance policy for students: thus accidents are not insured if occurring at or as a consequence of College course activity and which are not in breach of the College's duty of care and responsibility.
Students, or their parents, guardians, employers or sponsoring bodies, may wish to consider taking out their own accident policy; many insurance companies offer these policies, including the NUS/Endsleigh Insurance, whose contact details are available from the College's Student Services at All Saints' Building Reception.