Course Overview
The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT infrastructure (comprising physical or virtual hardware, software, network services and data storage) that is required to deliver and support the information systems needs of an organisation.
The occupation includes contributing to the preparation for new or changed services, operation of the change process, the maintenance of regulatory, legal and professional standards, the building and management of systems and components in virtualised and cloud computing environments and the monitoring of performance of systems and services in relation to their contribution to business performance, their security and their sustainability.
An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.
The Support Technician role is desk based resolving system user queries and resolving faults in a helpdesk environment. For example, a Support Technician in a Travel Agent would use a system to manage their customer bookings and when the system fails it needs rectifying rapidly to reduce the financial impact and damage to customer reputation. The business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer.
Course Information
Maths and English GCSE at Level 4
Assessment method 1: Professional discussion underpinned by portfolio
Assessment method 2: Project report with questioning
Higher National Certificate or Diploma, Higher level apprenticeship.
Supporting you
Travel
The below travel map highlights the campuses where you can study this course.
FREE SHUTTLE BUS | between Bromsgrove and Redditch campuses | the freedom to travel at any point of your college day.
Bromsgrove
Bromsgrove has many links to local towns and cities from Birmingham, Redditch, Droitwich, Rubery, Halesowen and Worcester all accessible by bus. The train station is further out of town with links to more towns and Bromsgrove campus can be accessed from the train station with a bus journey or by walking.
Bromsgrove Train Station
- Bromsgrove station
New Road
Bromsgrove
Worcestershire
B60 2LX - A 40-minute walk or a 25 minute bus journey to Bromsgrove Campus
Bromsgrove Bus Station
- Bromsgrove Bus Station
Crown Close
Bromsgrove
B61 8DA - A 12-minute walk to Bromsgrove campus
Worcester
Worcester is accessible by bus and train with numerous links from all over the county and further. The bus and train stations are a short walk to all of our campuses with The Duckworth Centre of Engineering being a little further.
Worcester Train Station
- Worcester Foregate Street Station
Foregate Street
Worcester
Worcestershire
WR1 1DB - An 8-minute walk to All Saints Building
- A 9-minute walk to Cathedral Building
- A 9-minute walk to St Andrews Building
- A 9-minute walk to St Wulstan’s Building
- A 5-minute walk to St Dunstan’s Building
- A 23-minute walk to The Duckworth Centre of Engineering
Worcester Bus Station
- Worcester Crowngate
Worcester
WR1 3LE - A 6-minute walk to All Saints Building
- A 7-minute walk to Cathedral Building
- A 7-minute walk to St Andrews Building
- A 7-minute walk to St Wulstan’s Building
- A 4-minute walk to St Dunstan’s Building
- A 24-minute walk to The Duckworth Centre of Engineering