Sales - Level 2 Certificate (NVQ)

Course overview

National Vocational Qualifications are one of the most popular qualifications within industry as they are delivered during working hours and demonstrate competency within a job role. These qualifications are based on national occupational standards, which are statements of performance that describe what competent people in a particular occupation are expected to be able to do. They cover all the main aspect of a specified occupation, including current best practice and are ideal for addressing skills gaps as well as identifying competence.

To achieve the full qualification, candidates must attain a minimum of 22 credits in total, comprising all the mandatory units and the remaining credits will be achieved by selecting optional units.

The Learning and Skills Development Officer will provide support and guidance in selecting the appropriate units.

Mandatory units

• Time planning in sales
• Complying with legal, regulatory and ethical requirements in a sales or marketing role
• Deliver reliable customer service

Optional units

• Selling face to face
• Selling by telephone –inbound
• Selling by telephone – outbound
• Inputting and accessing sales and marketing data in information systems
• Processing sales orders
• Preparing and delivering a sales demonstration
• Selling at exhibitions
• Monitoring sales deliveries
• Supporting customers in obtaining finance for purchases
• Generating and qualifying leads
• Meeting customer’s after sales needs
• Managing personal development
• Participating in meetings
• Communicate information and knowledge
• Obtaining and analysing sales related information
• Obtaining and analysing competitor information
• Buyer behaviour in sales situations
• Communication using digital marketing/sales channels

Entry requirements

To be working a minimum of 10 hours per week in a appropriate vocational role which will enable you to gather the evidence for your qualification.

How will I be assessed?

Assessment for this qualification will be via direct observation in the working environment.  Knowledge will also be assessed via assignments or a portfolio of evidence.  Some of the evidence used in portfolios will include; witness testimonies, professional discussion and and written records. 

What can I do next

Upon completing this qualification a review will take place with yourself and your employer to discuss progression opportunties which may lead to further study.