Conflict is the one of the key reasons for low motivation, productivity and high levels of frustration within the workplace. Any conflict which disrupts the working environment, impacts upon productivity or poses a threat to individuals within the working environment needs to be addressed.
This workshop will help delegates; recognise the signs and sources of conflict, recognise and use strategies to help deal with conflict before it becomes destructive, deal with conflict situations in a variety of ways and understand the impact of voice, tone and behaviour when dealing with people in various situations.
How will I be assessed?
What can I do next
Take a look at other courses in the Solutions Professional Short Course series or perhaps consider studying an accredited professional qualification with our Higher Education Institute
Qualifications / Level