Around 7% of the UK’s workforce. Just over 2 million employees, are employed within a sales or telesales role. It is one of the quickest growing employment sectors within the UK.
Tasks undertaken will vary dependent upon the level and the sector which the Apprentice is employed within but duties may include: selling by face-to-face or by telephone, processing sales orders, supporting customers in obtaining finances for purchases, generating and qualifying sales leads, meeting after sales needs, making presentations, supervising sales or telesales staff, negotiating and closing sales, obtaining and analysing sales and competitive data, pricing sales for promotions, developing sales and customer service plans, assessing credit status of customers, contributing to the development and launch of new products and building and retaining sales relationships.
Typically an individual who is working towards an apprenticeship framework will be covering one of the following roles: sales consultant/supervisor, sales manager, telesales professional, sales person.
Apprenticeships are a tested way of training either a new or existing team member. An apprenticeship will provide on-the-job training which leads to an employee gaining a nationally recognised qualification which has been developed by the Sector Skills Council. The Apprenticeship framework will include the following elements;
• Sales – Level 3 Diploma (NVQ)
• Principles of Sales – Level 3 Certificate
• Mathematics – Level 2
• English – Level 2
• Personal Learning & Thinking Skills
• Employment Rights and Responsibilities
An employee/apprentice must be over 16 years of age with no prior level 4 qualifications or above working a minimum of 30 contracted hours per week in an appropriate occupational role
How will I be assessed?
You will be assessed againsts a set of nationally recognised standards which are set by the Awarding Body. The competence based element assessment will be via direct observation and work place supporting evidence. The knowledge based element may be assessed via a test, reflective review or assignment to confirm that you have achieved and understood the level of knowledge required. Whereas Functional Skills be be assessed via on-line tests.
What can I do next
Three months before completing this Apprenticeship framework a review will take place with yourself and your employer to discuss progression opportunties which may lead to a permanent employment contract, further study or indeed both.
Qualifications / Level
Employer Contribution - Funding and Co-funding available