Course overview

National Vocational Qualifications are one of the most popular qualifications within industry as they are delivered during working hours and demonstrate competency within a job role. These qualifications are based on national occupational standards, which are statements of performance that describe what competent people in a particular occupation are expected to be able to do. They cover all the main aspect of a specified occupation, including current best practice and are ideal for addressing skills gaps as well as identifying competence.

To achieve the full qualification, candidates must attain a minimum of 53 credits in total, comprising all the mandatory units and the remaining credits will be achieved by selecting the following optional units; a minimum of 23 credits from group A and a maximum of 8 credits from group B

The Learning and Skills Development Officer will provide support and guidance in selecting the appropriate units.

Mandatory Units

• Contribute to the development of the strategic plan
• Design business processes
• Manage strategic change
• Provide leadership and management

Optional Units (Group A)

• Establish business risk management processes
• Promote equality of opportunity, diversity and inclusion
• Develop and manage collaborative relationships with other organisations
• Optimise the use of technology
• Manage product and/or service development
• Manage strategic marketing activities
• Develop and maintain professional networks
• Develop and implement an operational plan
• Encourage learning and development
• Discipline and grievance management
• Develop working relationships with stakeholders
• Manage a tendering process
• Manage physical resources
• Manage the impact of work activities on the environment
• Prepare for and support quality audits
• Conduct quality audits
• Manage a budget
• Manage a project
• Manage business risk
• Manage knowledge in an organisation
• Recruitment, selection and induction practice
• Manage redundancy and redeployment
• Lead the development of a knowledge management strategy
• Lead the development of a quality strategy
• Lead the development of a continuous improvement strategy

Optional Units (Group B)

• Manage Health and Safety in own area of responsibility
• Contribute to the design and development of an information system
• Manage information systems
• Manage events
• Manage customer service operations
• Review the quality of customer service
• Developing sales proposals
• Prioritising information for sales planning

Entry requirements

To be working a minimum of 10 hours per week in a appropriate vocational role which will enable you to gather the evidence for your qualification.

How will I be assessed?

Assessment for this qualification will be via direct observation in the working environment.  Knowledge will also be assessed via assignments or a portfolio of evidence. Some of the evidence used in portfolios will include; witness testimonies, professional discussion and the learners' own plans and written records.

What can I do next

Upon completing this qualification a review will take place with yourself and your employer to discuss progression opportunties which may lead to further study.